To use this website, you must agree to Palomar Health’s Terms of Use.
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By using this website, you agree to Palomar Health's Terms of Use:

Last Updated October 17, 2023

By using this website, you agree to the following Terms of Use. If you do not agree to all of these terms, please do not use this website. Palomar Health reserves the right to change, modify, add, or delete portions of these Terms of Use at any time, including to the arbitration and class waiver provisions identified below. Your continued use of this website following any changes to the Terms of Use will mean that you accept those changes. Please refer to the date listed above to determine when the last changes were made. Please read carefully below regarding your rights with respect to disputes, which includes an agreement to resolve disputes by arbitration on an individual basis.

Use of Personal Information/Privacy:

This website is owned and operated by Palomar Health, a public health district in California. By using this website, you agree that Palomar Health may monitor your use of this website and may use the results of such monitoring without limitation.

During your visit to our website, we may request information from you, such as your name, email address, physical address, telephone number and other personal information. Further, we will collect any other personal information you share with us.

Personally identifiable information may be collected from visitors to our website and provided in an aggregate form to other parties within the Palomar Health family, or external to it, for marketing, advertising or other similar uses. Third parties may monitor your use of this website.

We provide several ways to e-mail us with questions you may have as you navigate our website. Please note that any information sent through an e-mail message is unsecured and can be seen on computers which transfer data from your computer to Palomar Health. We recommend that you do not email sensitive personal health information, or any other confidential information, to Palomar Health or anyone else. Should you choose to provide information in this manner, you do so at your own risk.

For further information regarding Palomar Health’s Privacy Policy, which is incorporated into these Terms of Use by reference, please review: https://www.palomarhealth.org/privacy-information/

Cookies:

Please be aware that your browser must be enabled to accept cookies for you to use certain areas of our website. A cookie is a piece of data that a web server stores on your hard drive so that it can be retrieved later. Other than as discussed above, we do not use this information for any other purpose. All of the information Palomar obtains from you is stored in our database and may be retrieved by people who are gathering that information. A cookie containing your unique ID is all that is stored on your computer.

Copyright:

  1. Ownership: In general, information presented on this web site, unless otherwise indicated, is considered in the public domain. It may be distributed or copied as permitted by law. However, Palomar Health does make use of copyrighted data (e.g., photographs or other materials) which may require additional permissions prior to your use. Palomar Health shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site, except those submissions made under separate legal contract. Palomar Health shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.
  2. Permission May Be Required From Other Parties: This website may include copyrighted materials owned by third-party contributors who have granted Palomar Health permission to post those materials on this website. The fact that Palomar Health has permission to post the materials does not give you the right to use those materials. To use any copyrighted material that is not owned or created by Palomar Health, you must seek permission directly from the owning or holding sources.

Trademarks:

“PalomarHealth.org,” “Palomar Health,” and all logos related to Palomar Health’s services are either trademarks or registered trademarks of Palomar Health or Palomar Health’s licensors. You may not copy or otherwise use them without Palomar Health’s prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are similarly protected and you may not copy, imitate, modify or use them without our prior written consent. You may use HTML logos provided by Palomar Health for the purpose of directing web traffic to Palomar Health. You may not alter, modify or change these HTML logos in any way, use them in a manner that misrepresents Palomar Health or its services or use them in a manner that implies Palomar Health’s sponsorship or endorsement, unless so authorized in writing by Palomar Health.

You must be over 13 to use this Website:

This website is intended for use by people age 13 or older. If you are younger than 13, you should seek permission from your parent or guardian to use this website and any information submitted on your behalf to this website must be by a parent or guardian.

Content of this Website Is for Informational Purposes Only – No Medical Diagnosis or Advice is Given:

The content and materials provided in this website are for informational and educational purposes only and are not intended to supplement or comprise a medical diagnosis or other professional opinion, or to be used in lieu of a consultation with a physician or competent health care professional for medical diagnosis and/or treatment.

PALOMAR HEALTH DOES NOT GUARANTEE THE ACCURACY, TIMELINESS OR COMPLETENESS OF SUCH INFORMATION AND CONTENT AND MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE USE OF SUCH INFORMATION AND CONTENT. PALOMAR HEALTH ASSUMES NO LIABILITY OR RESPONSIBILITY WHATSOEVER OF ANY KIND FOR THE INFORMATION OR CONTENT CONTAINED IN THE WEBSITE, OR FOR ANY DIAGNOSIS OR TREATMENT MADE IN RELIANCE THEREON.

PALOMAR HEALTH DOES NOT GUARANTEE THE CONFIDENTIALITY OR RELIABILITY OF ANY COMMUNICATIONS MADE THROUGH THIS WEBSITE. THE INTERNET SHOULD NOT BE USED TO TRANSMIT ANY SENSITIVE OR CONFIDENTIAL INFORMATION TO PALOMAR HEALTH, AS OTHERS MAY INTERCEPT THE INFORMATION. ADDITIONALLY, INFORMATION TRANSMITTED TO PALOMAR HEALTH VIA ELECTRONIC MEANS TO THIS WEBSITE MAY NOT BE RECEIVED AT ALL, MAY NOT BE RECEIVED OR REVIEWED IN A TIMELY MANNER, OR MAY BE RECEIVED BY THE WRONG PARTY.

Linked Sites:

The Palomar Health Website contains links to external websites which may be useful to you and which may provide services. These links are provided as an information service only. It is the responsibility of the user to evaluate the content and usefulness of information obtained from other websites. Linking to another website takes you away from the Palomar Health Website and subjects you to the privacy policy of the new website. Palomar is not responsible for the content of any external website. Palomar Health will not be liable in any way for any external website, including, without limitation, for any loss or damage of any kind incurred as a result of your use of the such sites. You agree that you must evaluate, and bear all risks associated with the use of any external website, including, without limitation, any reliance on the accuracy, completeness or usefulness of the material contained therein.

Third Party Advertising:

Third parties may offer goods and services to you through marketing that is made available at or through this website. Unless otherwise expressly stated, Palomar Health makes no endorsement regarding such parties, nor does Palomar Health make any representation, recommendation or warranty with respect to these third parties’ goods, services or advertising. You agree to hold Palomar Health harmless in connection with the selection of third party advertisers, as well as their acts and omissions.

Disclaimer of Warranties:

All materials on this website are provided “as is” and Palomar Health expressly disclaims any and all warranties of the material provided herein, expressly stated or by implication, including any: (i) implied warranties of design, merchantability, or fitness for a particular purpose or title, (ii) warranties arising from a course of dealing, usage or trade practice, and (iii) warranties of non-infringement.

No oral or written information or advice given by Palomar Health in connection with this website will create any warranty.

Palomar Health does not warrant or promise that the functions contained in any of the services or products provided on this website will meet your requirements, or that the operation of any such services or products will be uninterrupted or error-free, or that defects in any such services or products will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Furthermore, Palomar Health does not warrant or make any representations regarding the use or the results of the use of any such services or products in terms of its correctness, accuracy, timeliness, reliability or otherwise.

(State Limitations)

Some states do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You should check your local laws for any restrictions or limitations regarding implied warranties.

(User Information, Data, and Content)

PALOMAR HEALTH ASSUMES NO LIABILITY OR RESPONSIBILITY FOR THE INFORMATION, DATA OR CONTENTS GENERATED BY YOU IN CONNECTION WITH THIS WEBSITE OR SERVICES. PALOMAR HEALTH EXERCISES NO AUTHORITY OVER SUCH INFORMATION, DATA AND CONTENTS, DOES NOT REVIEW OR MONITOR SUCH INFORMATION, DATA AND CONTENTS, AND WILL NOT BE LIABLE OR RESPONSIBLE FOR DETERMINING THE ACCURACY, TIMELINESS, COMPLETENESS, APPLICATION OR CORRECT USE THEREOF.

Limitations on Damages

BY USING THIS WEBSITE YOU AGREE THAT PALOMAR HEALTH SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE.

Arbitration

  1. Affects your and our rights and will impact how claims between you and us are resolved;
  2. Includes a Prohibition of Class and Representative Actions and Non-Individualized Relief pursuant to which you agree to waive your right to participate in a class action lawsuit against us;
  3. Requires you to follow the Opt-Out Procedure to opt-out of these arbitration provisions by mailing us a written notice that must be postmarked no later than 30 days after the date you accept these Terms of Use for the first time.

If a dispute arises between you and Palomar Health, our goal is to learn about and address your concerns. If we are unable to do so to your satisfaction, we aim to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and Palomar Health should be reported to Palomar Health according to the provisions of the Government Claims Act, California Government Code section 810, et seq. All notices under the Government Claims Act, section 910 et seq. should be directed to:

Attn: Government Claims Act
Secretary of the Board of Directors of Palomar Health
2125 Citracado Pkwy, Suite 300
Escondido, CA 92029

In the event that resolution under the presentation requirements of the Government Claims Act is not successful in resolving your claim, you agree to abide by the following:

  1. Arbitration Agreement: To the maximum extent permitted by law, you and Palomar Health each agree that any and all disputes or claims that have arisen or may arise between you and Palomar Health, including without limitation federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation or any other legal theory, will be resolved exclusively through final and binding arbitration. This agreement to arbitrate is intended to be broadly interpreted. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
  2. Arbitration Venue: Following the procedures set forth in the Government Claims Act, either you or Palomar Health may initiate arbitration. You and Palomar Health each agree to use JAMS (https://www.jamsadr.com/) and to submit any demand for arbitration through JAMS’ process. You and Palomar Health agree to the jurisdiction of the JAMS arbitrator over any dispute between you and Palomar Health, unless you and Palomar Health agree otherwise in writing. If JAMS is not available to administer the dispute, you and Palomar Health agree to use an arbitrator from the American Arbitration Association (https://www.adr.org/).
  3. No Class Actions: To the maximum extent permitted by law, you and Palomar Health agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Palomar Health agree otherwise, the arbitrator(s) may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative or class proceeding. Also, the arbitrator(s) may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s) and in keeping with the damages limitations in the Limitations on Damages section above.
  4. Arbitration Procedures: Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator or arbitrators instead of a judge or jury, and court review of an arbitration award is very limited. However, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. All issues are for the arbitrator to decide, except that a court of competent jurisdiction may decide issues relating to arbitrability, the scope or enforceability of this agreement to arbitrate, or issues that these Terms of Use indicate that a court can resolve.

Any arbitration will be administered by JAMS, a well-respected arbitration and mediation service. For all claims in which the value of the relief sought is $10,000 or less, JAMS’ Streamlined Arbitration Rules and Procedures, as modified by these Terms of Use, will apply without exception unless otherwise agreed to in writing by both you and Palomar Health. For all other claims, JAMS’ Comprehensive Rules, as modified by these Terms of Use, apply. All of JAMS’ rules are available on their website at https://www.jamsadr.com/adr-rules-procedures/.

The arbitrator must decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. No court or arbitrator is bound by rulings in prior arbitrations involving different users of Palomar Health’s website, except that a court or arbitrator will be bound by rulings in prior arbitrations involving the same Palomar Health website user, to the extent required by applicable law. The award of the arbitrator shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

  1. Arbitration Costs: Payment of all JAMS or arbitrator fees will be governed by JAMS’ rules, unless otherwise stated in these Terms of Use. If you are able to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis, Palomar Health will pay as much of the JAMS or arbitrator fees as the arbitrator deems necessary to prevent the cost of accessing the arbitration from being prohibitive. Any request for payment of fees by Palomar Health must be submitted by mail to JAMS along with your Demand for Arbitration. In the event the arbitrator determines that either the substance of your or Palomar Health’s claim or the relief sought was frivolous or brought for an improper purpose, then you or Palomar Health may seek to recover from you or Palomar Health any fees paid, including attorneys’ fees, to the extent permitted by JAMS’ rules and applicable law.
  2. Severability: You and Palomar Health agree that all of the terms in these Terms of Use are severable. You and Palomar Health agree that, if a court decides that any part of these Terms of Use is invalid or unenforceable, the other parts of these Terms of Use still apply. You further agree that, if any disputes are determined by a court not to be subject to arbitration, then those disputes must be severed from any other disputes and may be litigated in court, with the remaining claims heard in arbitration.
  3. Choice of Law: You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in these Terms of Use, the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Use and any claim or dispute that has arisen or may arise between you and Palomar Health.

Opt-Out Procedure: You can choose to reject the arbitration provisions of these Terms of Use by mailing us a written opt-out notice. The opt-out notice must be postmarked no later than 30 days after the date you accept these Terms of Use for the first time. You must mail the opt-out notice to:

Attn: Opt-Out Notice
Secretary of the Board of Directors of Palomar Health
2125 Citracado Pkwy, Suite 300
Escondido, CA 92029

Your opt-out notice must contain the following information: Your name, your address, and the first date after August 11, 2023, on which you first accessed Palomar Health’s website. PLEASE NOTE: You must sign the opt-out notice for it to be effective. This procedure is the only way you can opt out of the arbitration provisions of these Terms of Use. Please note that even if you opt out of the arbitration provisions of these Terms of Use, all other parts of the Terms of Use continue to apply.



    Palomar Health Medical Group (“PHMG”) phones, faxes, and portal are currently non-functional. For more information, click here. Please note that Palomar Health Healthcare District, including Palomar Medical Center Poway and Palomar Medical Center Escondido, have NOT been impacted by this event.

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    Volunteer Services
    Frequently Asked Questions

    Volunteer Services
    Frequently Asked Questions

    After I complete my application, how long will it be until I can start volunteering?

    From the time you submit your volunteer application, it may take up to six weeks to fully complete the screening process. Our goal is to match your interests and availability with our needs. With over 400 volunteers at Palomar Health, we do our best to match each department’s volunteer needs based on your interests, availability and skills. It is our responsibility to ensure the safety of our patients through a thorough screening process.

    Now that I have submitted my application, what is the next step? What types of onboarding tasks will I need to complete as a part of my onboarding process?

    • Complete and return volunteer application document package
    • Attend an online interview
    • Attend an online orientation session
    • TB Test (annual requirement)
    • Background check
    • Complete online safety test (annual requirement)
    • Onsite visit to receive uniform, badge, parking sticker, pay processing fee and determine assignment

    Why do I have to be interviewed?

    The online interview process allows us a chance to determine whether we can meet your interest and expectations as a volunteer and ensure a great experience with Palomar Health. This is a great opportunity for volunteer candidates to ask questions and ensure they want to join our volunteer team. All volunteer applicants are interviewed by a member of the Volunteer Services Interview Committee.

    Must a parent/guardian be present for Junior Volunteer interview, orientation and TB test?

    Yes. We have determined that these are discussions with the volunteer candidate that involve commitments or hospital procedures and feel that an adult should be present as a witness and for their own awareness.

    Why do you ask for the contact information for a school counselor/advisor for Junior Volunteers and College Students?

    We welcome student applicants who will fit in with our core values of Integrity, Trust, Compassion, Teamwork, Excellence and Service. Historically we have had issues with students not following their schedule and lack of communication for unexpected absences. Having a school counselor/advisor who we can include in communications if we see a problem will raise the accountability of our volunteers. Volunteer services at Palomar Health offers students a lot of opportunities to learn about healthcare and serve their community. We are looking for students who are serious about their commitment to volunteer once they join our team. Ultimately, we want the students to be successful.

    For school, I need to do an internship with periodic reports of my hours and progress as well as an end-of-term evaluation?

    We can confirm your reported hours but we do not do progress reports or an end-of-term evaluation.

    How old do I have to be to volunteer?

    Volunteers must be at least 16 years old.

    Why is there a fee to volunteer?

    The processing fee partially covers the cost of the Tuberculosis (TB) screen, background check and funds the account for purchasing uniforms and badge parts.

    What type of TB test is used by Employee/Corporate Health?

    It is a QuantiFERON Gold blood draw test.

    I just had a TB test for school or my job. Do I have to take another one?

    If you had the test within the last three months (90 days) send a scanned copy of the results paperwork to Volunteer@PalomarHealth.org and we will forward it to Employee Health. If they accept it, you do not need to take another test.

    I was exposed to TB in the past and always test positive. Does that exclude me?

    Not necessarily. If your results show positive, Employee Health will want to take a chest x-ray to see if it is active. If you expect this to be the case, let Employee Health know when you are tested and perhaps they can schedule the x-ray for the same time to save you a second trip.

    Am I required to be vaccinated for COVID in order to volunteer?

    Our volunteer program follows the CDC guidelines for healthcare workers. The COVID vaccination isn’t currently required to volunteer. But we still have to track who has been vaccinated or not. So we ask all volunteers to send a copy of their vaccination card (or a screenshot of the digital version). For volunteers who have not been vaccinated, we have a Vaccination Declination form to be signed.

    Why is the background check required?

    All volunteer applicants are required to complete a background check prior to being accepted into the program. At Palomar Health, we take the safety of our patients, families and staff very seriously. For this reason, every prospective volunteer must complete a thorough online background check. You will be provided a link to complete the background check and the results will be reviewed by our team.

    Are all volunteers expected to serve a minimum of 100 hours?

    Yes. If you feel you cannot uphold this service commitment, we encourage you to explore volunteering opportunities elsewhere.

    Can I volunteer at both the Escondido and Poway hospitals?

    You can only volunteer at one location at a time.

    Can I do court-ordered community service by volunteering?

    We do not accept volunteers with court-ordered short term or one time community service.

    I’m only interested in volunteering with babies in the Neonatal Intensive Care Unit (NICU). Are there opportunities available and what are the requirements?

    Volunteering in the Palomar Health Neonatal Intensive Care Unit (NICU) as a baby cuddler is an advanced opportunity that is only available to our current volunteers. To be considered for placement in the NICU Baby Cuddling program, interested individuals must first volunteer a minimum of 100 hours in another area, preferably the Birth Center. There are also immunization requirements specific to this assignment.

    What are Advanced Role Volunteers?

    Some roles within Volunteer Services require additional training and experience.

    • Volunteers need to have served a certain number of hours before moving into an advanced role.
    • Volunteers in advanced roles require extra training specific to the role they are serving in.
    • Volunteers must be mature and self-starters.

    Once I’ve reached my 100 service hours, what comes next?

    Once you reach 100 service hours, we are happy to write a letter of recommendation for our volunteers who are applying to school, for a scholarship or for employment. If you wish to continue to volunteer past the 100-hour minimum requirement, we encourage our volunteers to do so. We have volunteers who have served for over 30 years and hope you will find the same fulfillment as these dedicated individuals.

    What is a 100-Hour letter?

    It is a letter of recommendation given, when requested, to volunteers in good standing who have completed 100 hours of service. It is sometimes required for an academic class, or school application or employment.

    What time commitment do I need to make as a volunteer?

    We ask that you commit to volunteer four hours weekly, but you are welcome to do much more. Volunteers who serve the minimum weekly service hours usually take about 6 months to complete the 100-hour requirement. If you want to volunteer more than four hours weekly, that is always an option.

    Are all Palomar Health volunteers expected to commit to a regularly scheduled, four-hour shift each week?

    Yes. Junior Volunteers (age 16 to 17) can optionally do a four-hour shift every other week.

    Are all volunteers required to wear uniforms?

    Yes, all volunteers are required to wear a uniform. We have an established dress code that applies to all individuals volunteering at Palomar Health. The uniform consists of a teal smock, polo shirt or t-shirt that is provided to volunteers. White, black or khaki (tan) long pants and black or white closed toe/closed heeled shoes are also required and are the responsibility of the volunteer. The only exception is Chaplain service volunteers who wear professional attire.

    Why do you want the uniform and badge returned when I stop volunteering?

    The uniform and badge are recognized by Security and other hospital staff and allow unobstructed entrance into the hospital buildings. For the safety of staff and patients, we need to manage who has access to our facilities.

    Can I complete my high school senior project at Palomar Health?

    You may complete your high school senior project at Palomar Health but must be willing to commit to the 100-hour service requirement. Keep in mind that we do not do internships with periodic reports of your hours and progress, nor will we complete an end-of-term evaluation.

    Is an internship different than volunteering?

    An unpaid internship here at Palomar Health is coordinated through the Pathmaker Internship program. Please visit the Pathmaker Internship webpage for more information.

    Can I still volunteer even though I am looking for a job?

    If your overall goal and objective is to have a career at Palomar Health, please visit the Careers Page to view job postings. In the meantime, we would love to have you volunteer with us.

    Are volunteers required to wear masks?

    Volunteer Services follow hospital protocols which are directed by the CDC. At present, masks are not required due to COVID-19. However, during flu season masks are required as an alternative to getting the flu vaccine from late October to the end of March.

    How do I contact the Volunteer Services Office?

    Phone – 442.281.4073 (Escondido) 858.613.4659 (Poway)
    E-mail – Volunteer@PalomarHealth.org